Refund policy
At Gigi Supplements Ltd., we strive to ensure that our business partners are fully satisfied with their orders. If for any reason, your order does not meet your expectations, please contact us at wholesale@gigisupplements.com to initiate a return or refund process.
Return Policy
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Eligibility: Returns are accepted for defective products or products that do not meet the agreed specifications. Non-defective products may be returned at our discretion and may be subject to a restocking fee.
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Condition: Products must be returned in their original condition and packaging. Items that have been opened, used or damaged by the customer may not be eligible for a refund or exchange.
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Timeframe: All return requests must be made within 10 days of receipt of the order. Returns made outside this period may not be accepted.
Refunds and Replacements
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Defective Products: If you receive a defective product, please contact us immediately. We will arrange for the product to be replaced or for a credit to be issued.
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Processing Time: Refunds and replacements are processed within 30 business days of receiving the returned products.
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Shipping Costs: In cases of defective products or errors on our part, we will cover the return shipping costs. For other returns, the shipping costs will be the responsibility of the Stockist.
How to Initiate a Return
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Contact Us: Email us at wholesale@gigisupplements.com with your order number, details of the product(s) you wish to return, and the reason for the return.
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Return Authorisation: Our team will provide you with further instructions on how to return the products.
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Ship the Products: Securely pack the products in their original packaging. Ship the package to the address provided by our team.
If you have any questions or need further assistance, please do not hesitate to reach out. We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.
Thank you for choosing Gigi Supplements Ltd.